Frequently Asked Questions about Zhengrun
We believe that you will encounter some questions in the purchase of our packaging equipment and the use of the process, for some common problems, we have made the following answers.
You can also contact us online at any time, Zhengrun will always respond to your questions with the most enthusiastic attitude.
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Q: What sets zhengrun apart in terms of product quality?
A: We use advanced technology and stringent quality control measures to ensure that our hard case molding machines consistently produce high quality, accurate and durable hard cases.
Q: Does the company hold any certifications or credentials that demonstrate its expertise in manufacturing hard case molding machines?
A: Yes, our company holds various certifications and qualifications, including ISO 9001 certification, which demonstrates our commitment to a quality management system. We also have a team of experienced engineers and technicians who contribute to our reputation as a trusted manufacturer.
Q: How does zhengrun provide after-sales support to our customers?
A: We prioritize customer satisfaction and provide comprehensive after-sales support. Our dedicated support team provides technical assistance, spare parts availability and training programs to ensure that our customers maximize the performance and longevity of our rigid box making machines.
Q: Are you a factory or trading company?
A: We are mainly engaged in the R&D,design,production and sales of the rigid box maker and case maker.
Q: Are all your products available in stock?
A: Some products are available in stock,please consult customer service for details to check the inventory quantity at that time.
Q: What is your lead time?
A: Inventory: generally 30 days, some products are in stock, please contact customer service for details. Or please contact us by e-mail,according to the number of your order to determine the specific de
Q: Do you take OEM or ODM orders?
A: Yes,we accept OEM and ODM from customers.
Q: How about the Shipping Method?
A: DHL/UPS/TNT/FedEx are available by air and sea.In a word, we can ship anything you want.
Q: What are the terms of payment?
A: ZHENGRUN accepts T/T, L/C, Paypal and so on.
Q: Which port is close to your factory?
A: Ningbo port
Q: About after sales?
A: We arrange engineers to answer questions online at the first time. If you need on-site assistance, we will arrange as soon as possible to provide the best service to our customers.
Q: How long is the warranty period of the machine
A: Warranty is 1 year. During warranty, if the machinery parts are broken because of our quality, we will supply parts will be free.(Improper operation or human factors, etc, these are excluded for warra
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