Resolver eficientemente las necesidades de las máquinas y ofrecer acuerdos de garantía

En 2022, el cliente tenía un plan de adquisiciones y vino a China para comprar maquinaria. Sin embargo, inicialmente no colaboraron con nosotros. En el primer semestre de 2023, el cliente recibió la maquinaria y descubrió que no cumplía con las especificaciones. El rendimiento prometido por el vendedor era inalcanzable, lo que hacía imposible la producción normal. Después de numerosas negociaciones, el proveedor no logró ofrecer soluciones satisfactorias, lo que provocó retrasos prolongados y dejó al cliente sin solución.

To expedite the resolution, the customer turned to us. As one of China's earliest packaging machinery manufacturers, we possessed trusted technical capabilities and a strong reputation. Following initial discussions, the customer directly flew from Korea to our company, bringing samples. After successful testing, the customer was impressed with the machine's performance. We also worked to mitigate the issues with their original machinery, minimizing their losses.

Due to their prior setback, the customer remained apprehensive about post-sales service. To address this concern, we crafted a detailed quality assurance agreement. This formalized all obligations and responsibilities, providing both buyer and seller clarity on our commitments. Ultimately, our sincerity convinced the customer, and they signed a contract with us.

Integrity and superior service have always been our guiding principles at Zhengrun. With confidence and competence, we are committed to providing our customers with the best equipment.