기계 요구 사항을 효율적으로 해결하고 보증 계약 제공

2022년에 고객이 조달 계획을 갖고 기계를 구매하기 위해 중국에 왔습니다. 하지만 그들은 처음에는 우리와 협력하지 않았습니다. 2023년 상반기에 고객은 기계를 받았지만 사양을 충족하지 않는다는 사실을 발견했습니다. 판매자가 약속한 성능을 달성할 수 없어 정상적인 생산이 불가능해졌습니다. 수많은 협상 끝에 공급업체는 만족스러운 솔루션을 제공하지 못하여 지연이 길어지고 고객이 문제를 해결하지 못한 채 방치되었습니다.

To expedite the resolution, the customer turned to us. As one of China's earliest packaging machinery manufacturers, we possessed trusted technical capabilities and a strong reputation. Following initial discussions, the customer directly flew from Korea to our company, bringing samples. After successful testing, the customer was impressed with the machine's performance. We also worked to mitigate the issues with their original machinery, minimizing their losses.

Due to their prior setback, the customer remained apprehensive about post-sales service. To address this concern, we crafted a detailed quality assurance agreement. This formalized all obligations and responsibilities, providing both buyer and seller clarity on our commitments. Ultimately, our sincerity convinced the customer, and they signed a contract with us.

Integrity and superior service have always been our guiding principles at Zhengrun. With confidence and competence, we are committed to providing our customers with the best equipment.